A PBX (Private Branch Exchange) phone system is a private telephone network used by businesses. It connects incoming calls to the right extensions within the company. For hotels, PBX systems are really helpful because they make communication easy.
Modern PBX systems have many advanced systems that older VoIP systems don’t have. Businesses can manage calls and messages effectively with the use of this phone system. It makes PBX phone systems an ideal choice for various industries, including hotels. hotel IP PBX system offers advanced communication tools to provide guests with the best experience. It also helps in increasing staff’s productivity.
What is a Hotel PBX Phone System?
A hotel PBX system is a special type of phone network designed for hotels. It offers many features that help in running hotels smoothly and efficiently. Small and large hotels can use the hotel IP PBX system to manage information about phone extensions and call routing. PBX systems also have features like voicemail that regular business phones usually don’t have.
Functionalities of a Hotel PBX Phone System
- Do not disturb mode
The PBX phone system in hotels will help you know the times when a customer does not want to attend any calls.
- Alarm clock
You can set it up so the client gets a phone call with a recorded message like “Good morning” or any other message you want to send.
- Connection with the departments
With the use of the PBX system, Guests can call different departments of the hotel directly from their rooms by pressing buttons on the phone.
- Interruption of the connection
The use of the PBX system allows hotels to deactivate the phones in rooms that are vacant. When guests make calls from hotel rooms, usually the hotel pays for those calls. By deactivating phones in unoccupied rooms, the hotel can avoid unnecessary charges for calls made by guests or unauthorized users.
- International numbering
The hotel can set up its phone system to answer calls in the language the caller speaks. The caller gets to choose their preferred language and then their call is directed to the language specialists available in the hotel.
- Displaying the name
A function of a PBX system allows displaying the guest’s name when they call from their room to reception or room service. This helps the hotel management to treat them more friendly.
- Statistics
The statistics function of a hotel IP PBX system helps the hotel figure out the most requested services by their guests. Guests can also get a list of the calls made by them while staying in the hotel.
Benefits of a Hotel PBX Phone System
- Outstation calling
The PBX system of hotels allows their guests to make international calls during their stay. They can also track outgoing calls that their guests make.
- Guest room services
To provide the guests with the best guest room services, hotels use the PBX phone system. Hotels connect these systems to the internet to offer services in guest rooms. These services include information access, customer service lines, and innovative features.
- Reservations and cancellations
The hotel IP PBX system allows guests to book and cancel rooms quickly whenever they need. So the PBX system become a helpful tool for hotels and makes it easy for them to handle bookings without any human intervention. This makes things work better with fewer mistakes and makes customers happy.
- Payment gateway
The payment gateway of PBX systems lets guests pay for their stay using debit cards, credit cards, or cashless methods. With the payment gateway, the hotel staff can quickly clear payments of their guest before doing other tasks such as checking them out of their rooms or printing bills.
- Auto attendant
The PBX system of hotels has a feature called auto attendant. It helps callers by giving them the right information to reach the right person or department. But instead of humans, it is a system that answers calls.
- Integration with a hotel management system
A PBX system is like a ready-made solution for hotels. It easily works together with the hotel’s management software. In hotels, IP PBX systems are used for talking between staff and guests. You can save a lot because you don’t have to buy lots of new equipment and software. Handling guest complaints, requests, and feedback becomes easier when the PBX system is connected to the hotel’s management system.
- Call recording
Hotels can keep track of phone calls by the use of PBX systems. It also keeps a detailed record of incoming, outgoing, and missed calls along with the dates and times. It lets you play back recordings, edit them, save sound clips, and take notes.
- Voice mail
Another benefit of a hotel IP PBX system is that it can record and save voicemails. The staff can listen to these voicemails to answer questions, handle complaints, and make reservations. These kinds of phone systems have different extensions. If a call is not answered after a few rings, it goes to voicemail. Staff can then listen to the message and decide to either respond to them or delete them.
A reliable and efficient phone system can greatly improve the productivity of any business because it helps in connecting with customers and makes things work better. So switching your phone system with the hotel IP PBX system can be very helpful in providing better services to customers.
Also read: The Benefits of Using a PBX System in Hotels