PBX / PABX Telephone Systems Dubai

PBX / PABX System Installation in Dubai

A PBX (Private Branch Exchange) or PABX (Private Automatic Branch Exchange) telephone system is a type of office telephone system that allows multiple users to share a single outside phone line and communicate internally through a private network of extensions. PBX / PABX Telephone systems installation can be analog or digital and offer a range of features such as call routing, voicemail, call recording, and conferencing. These systems are widely used in businesses of all sizes to enhance communication efficiency, reduce costs, and improve customer service. 

By using a PBX / PABX system installation Dubai, organizations can improve internal communication, handle a higher volume of calls, and provide customers with a more professional and streamlined experience. A PBX / PABX wireless system is vital in establishing connections between telephone extensions, telephone line providers, or the Public Switched Telephone Network. It plays a crucial role in facilitating internal contact within businesses. A reliable and efficient PABX installation in Dubai is essential to ensure smooth and effective internal communication channels.

PBX / PABX Telephone Systems

The IP PABX system Dubai operates by connecting to various networks and utilizes TCP or IP network protocols to facilitate communication. pabx systems solutions dubai enables seamless communication within the business, serving as the central switching system to manage phone calls and internal communication channels. It is particularly beneficial for businesses that rely on a dedicated business phone system.


PBX (Private Branch Exchange) and PABX (Private Automatic Branch Exchange) are both telephony systems used by businesses to manage their internal and external phone communications. While they serve a similar purpose, there are some major distinctions between the two. Let’s explore the major differences between PBX and PABX –

1. Terminology: PBX – PBX stands for Private Branch Exchange. It refers to a telephony system that is manually operated by a switchboard or receptionist who handles call routing and connections.

PABX – PABX stands for Private Automatic Branch Exchange. It refers to a telephony system that is automated and does not require manual intervention for call routing and connections. Calls are automatically routed through the system using computerized switches.

2. Automation: PBX – PBX telephone are typically manual or semi-automatic. Calls may need to be manually connected by a receptionist or switchboard operator. PABX – PABX systems are fully automatic and do not require manual intervention for call routing and connections. Calls are automatically routed based on pre-defined rules and configurations.

3. Scalability: PBX – PBX system dubai are generally smaller in scale and designed for use within smaller organizations or departments.

PABX – PABX solutions are more scalable and can accommodate larger organizations with multiple departments and extensive phone systems.

4. Features and Functionality: PBX – PBX phone in dubai often provide basic call routing and transfer functionality. They may offer limited features such as voicemail, call forwarding, and conference calling.

PABX – PABX systems typically offer a broader range of features and functionality. These can include advanced call routing options, call queuing, interactive voice response (IVR), call recording, call analytics, and integration with other communication tools such as email or instant messaging.

5. Technology: PBX – Traditional PBX systems are hardware-based and use analog or digital technology. They require physical equipment, such as telephone lines, switches, and a dedicated location for installation.

PABX – PABX systems can be hardware-based, software-based, or a mix of both. They leverage modern IP (Internet Protocol) technology and can be executed on-premises or in the cloud. IP-PABX systems use internet connectivity to transmit calls, allowing for greater flexibility and remote accessibility.

6. Cost: PBX – PBX telephone generally have lower upfront costs as they are simpler in design and functionality. However, they may require ongoing maintenance and manual operation, which can incur additional costs.

PABX – PABX systems may have higher upfront costs because of their cutting-edge components and automation abilities. However, they can result in cost savings in the long run by improving productivity, reducing manual intervention, and offering more efficient call handling.

How Does a PABX System Work?

1. Call Routing: When a call comes into the organization, it first reaches the PABX system. The system analyzes the call and determines how it should be routed based on pre-configured rules and settings. These rules can be configured to route calls based on factors such as the caller’s number, dialed extension, time of day, or specific department or employee preferences.

2. Internal Call Handling: If the call is intended for an internal extension within the organization, the PABX system identifies the destination extension and routes the call directly to the intended recipient. This permits workers to transmit with each other seamlessly within the organization without the need for external connections.

3. Call Transfers and Extensions: PABX solutions in dubai allow for call transfers and extensions. If a call needs to be transferred to another department or employee, the person handling the call can transfer it directly from their extension using the PABX system. This enables efficient call handling and ensures that calls are directed to the most relevant individual or department.

4. External Call Handling: For calls that are intended for external phone numbers, such as customers or clients, the PABX system routes the call to an external phone line, such as a traditional landline or a VoIP (Voice over Internet Protocol) connection. The PABX system manages the connection between the internal extension and the external phone line, allowing employees to communicate with external parties.

5. Features and Functionality: PABX systems present an array of elements and functionalities to enhance communication within the organization. These can include voicemail, call recording, call forwarding, call waiting, conference calling, interactive voice response (IVR) menus, and more. These features can be configured and prepared rely on the association’s exact necessities.

6. Administration and Management: PABX systems are typically managed through a user-friendly interface or software. System administrators can configure settings, manage extensions, set up call routing rules, and monitor call activity. They can also access reports and analytics to gain insights into call volumes, call durations, and other call-related data.

7. Integration and Connectivity: PABX telephone systems can integrate with other communication tools and systems, such as customer relationship management (CRM) software, email, instant messaging, and collaboration platforms. This integration allows for streamlined communication and data sharing across different channels, enhancing overall productivity and efficiency.

Our PBX / PABX IP Telephone Systems

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Sangoma PBX Systems

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DLink Phone System

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Features of the PABX / PBX System 

A PBX / PABX system installation Dubai offers various features that enhance communication and streamline operations within an organization. 

  1. Call Routing: PBX and PABX Systems Dubai enables intelligent call routing, directing calls to the appropriate extensions or departments within the organization. This feature ensures efficient handling of incoming calls and reduces call transfer times.
  1. Extension Dialing: PABX system Dubai facilitates extension-to-extension dialing, enabling employees to easily reach one another within the organization by dialing short internal numbers rather than external phone numbers.
  1. Voicemail: PABX / PBX systems often include voicemail functionality, allowing callers to leave messages when the intended recipient is unavailable. Employees can retrieve voicemail messages from their extensions or remotely, ensuring effective communication even when they are not present at their desks.
  1. Interactive Voice Response (IVR): IVR systems integrated with PBX / PABX system Dubai allow callers to navigate through menus and interact with automated voice prompts to access specific information or be directed to the appropriate department or extension.
  1. Call Queuing: PBX / PABX system Dubai can manage call queues, ensuring callers are placed in a queue and connected to the next available representative or extension. This feature helps in handling high call volumes efficiently and improves customer satisfaction.

Benefits of PBX and PABX System Installation in Dubai

PBX and PABX installation Dubai can bring numerous benefits to businesses of all sizes. 

  1. Enhanced Internal Communication: A PABX wireless system facilitates seamless internal communication within an organization. Employees can easily connect with one another using extension dialing, allowing for quick and efficient communication. This leads to enhanced cooperation, raised productivity, and smoother workflow within the workplace.
  1. Cost Savings: IP PBX installation Dubai can enormously decrease communication expenses for businesses. By utilizing a single phone line for multiple extensions, companies can eliminate the requirement for individual phone lines for each employee. This consolidation of lines helps reduce monthly telephone bills, especially for organizations with a large number of employees.
  1. Flexibility and Scalability: PABX wireless system offers flexibility and scalability, permitting businesses to adjust to altering communication requirements. As businesses grow and add more employees, PBX and PABX systems can easily accommodate the expansion by adding new extensions without the hassle of installing new phone lines.
  1. Centralized Call Management: With a PBX phone system installation, businesses can efficiently manage incoming and outgoing calls from a central control panel. This enables features such as call routing, call forwarding, call queuing, and automated attendants, improving customer service and ensuring that calls reach the right person or department promptly.
  1. Advanced Call Handling Features: PBX and PABX systems provide a range of advanced call-handling features. These include voicemail, interactive voice response (IVR), call recording, call conferencing, and call transfer functionalities. These features of the PBX / PABX system Dubai enhance customer service, streamline call handling, and improve overall communication efficiency.
  1. Remote Connectivity: PBX telephone system installation allows employees to connect and communicate from anywhere, providing remote connectivity options. With features like call forwarding and mobile extensions, employees can stay connected and access business communications even when they are not physically present in the office. This flexibility improves productivity and enables employees to work efficiently while on the go.
  1. Integration with Other Systems: IP PBX systems can integrate with other communication tools and software applications such as email, CRM systems, and instant messaging platforms. This integration enables seamless communication across different channels, enhances collaboration, and improves overall business efficiency.
  1. Improved Customer Experience: A PBX / PABX system helps businesses provide better customer service. With features like call queuing, IVR systems, and efficient call routing, customers experience shorter wait times, receive prompt assistance, and have their calls directed to the most appropriate person or department. This leads to improved customer pleasure and commitment.
  1. Centralized Maintenance and Support: These systems simplify maintenance and support. Instead of managing individual phone lines and extensions, businesses can focus on maintaining and supporting a centralized system. PABX system installation UAE streamlines troubleshooting reduces maintenance costs and ensures better overall system reliability.

Frequently Asked Questions And Answers

The installation process for a PBX can vary depending on the type of system. For traditional analog or digital PBX systems, professional technicians typically handle the installation, including the physical setup of hardware and connections. For IP PBX systems, the installation may involve software setup and configuration on a computer or server. In some cases, businesses may opt for hosted PBX solutions, where a service provider handles the installation and maintenance remotely.

Traditional PBX systems that use analog or digital lines do not require the internet to operate. However, modern IP-based PBX systems, or IP PBX, rely on internet connectivity for call routing and handling.

PBX and VoIP are not directly comparable, as they serve different purposes. PBX (Private Branch Exchange) refers to a telephone system that handles internal call routing within an organization. On the other hand, VoIP (Voice over Internet Protocol) is a technology that allows voice calls to be transmitted over the Internet. Many modern PBX systems use VoIP technology to route calls, providing the benefits of both.

PBX systems can use various protocols to handle calls, but the most common one is the Session Initiation Protocol (SIP). SIP is a signaling protocol used for initiating, maintaining, modifying, and terminating real-time sessions that involve video, voice, messaging, and other communications applications.

The three main types of PBX are –

  • Traditional Analog PBX – Relies on traditional analog telephone lines for call routing.
  • Digital PBX – Uses digital technology, such as ISDN lines, for call routing.
  • IP PBX (VoIP PBX) – Routes calls over the internet using VoIP technology.

Some benefits of a PBX system comprise – 

  • Efficient call routing and handling within an organization.
  • Centralized control over telephony services.
  • Cost savings on internal and external calls.
  • Call conferencing and other advanced features.
  • Scalability to accommodate the needs of growing organizations.
  • Integration with other communication tools and applications.

PBX stands for Private Branch Exchange, while PABX stands for Private Automatic Branch Exchange. The main difference between the two lies in the “A,” which stands for “Automatic” in PABX. In traditional PBX systems, calls were manually routed by a human operator, while PABX systems use automatic switching technology to route calls without the need for a dedicated operator. 

An IP phone is a hardware device that connects to the internet or an IP-based network to make and receive calls using Voice over Internet Protocol (VoIP) technology. On the other hand, a PBX is a telephone system that manages internal call routing within an organization. While an IP phone is a specific device, a PBX is a broader system that can include IP phones along with other types of telephony devices, such as analog phones and VoIP gateways.


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