Choosing the Best Business Phone System: A Buyer’s Guide

Technology delivers your company ambitious benefits and your company-level business phone system is a key ingredient. It’s work in a corner, handling calls and keeping your staff connected. In previous years, telephone systems delivered basic communications requirements. But nowadays, several technology investments impact your whole operations. So, it’s necessary to search for a business phone system that delivers the best value and return on your investments. In this blog, we deliver all the tips to discover the best business phone system in Dubai for your organization.

Compare Cloud vs. On-Premises Systems

Self-hosted systems needed specific initial equipment investments and an in-house support staff for ongoing maintenance, checking, and modernization. The on-premise options are Voice Over Internet Protocol Systems and Landlines. 

However, cloud-hosted services are only VoIP and virtual phone services. In this case, in the cloud, your systems configuration, and your providers manage everything from technical support to framework updates. This is your prime and most significant decision when purchasing an enterprise-grade business phone system is to select between cloud or on-premise systems. Below are some features of cloud and on-premises systems-


Public Switched Telephone Networks (PSTNs) are analog methods that deliver calls over copper lines. Landlines need on-premise Private Branch Exchange (PBX) hardware, you are answerable for revising and cultivating infrastructure within your construction. These traditional phone services are perfect for those businesses that have poor internet connections. PBX equipment permits businesses to supply calls to numerous extensions and deliver call directories and specialized voice greetings. Along with this, PSTNs deliver high-quality voice services, and several providers are phasing out these systems.

VoIP business Phone Services- 

The VoIP systems use your internet connection for inbound and outbound communications. Enterprise established VoIP through self-hosted on-premise systems or cloud-hosted infrastructure. The self-hosted options deliver prime control on your system but need a vertical upfront expense for tools and framework along with constant keeping. On-premise VoIP is a perfect solution for businesses with an in-house IT team and multiple executive or compliance standards. Your managed service provider manages the appliances and preservation with a cloud-hosted system. It works like another cloud-based tool, delivering company leaders access to an online opening. 

Virtual Number Providers- 

Virtual Phone systems deliver several business phone numbers and onward calls to devices rigged with softphone apps like smartphones, tablets, and computers. This system is perfect for those small businesses or individual owners who want to keep separate and professional communication without adding a second cell phone. Several virtual phone systems assist VoIP calling on a wireless internet network. When your WiFi is slow or your connection is poor then use cellular service. Remote employees, who want flexibility in their work time, cellular service is best for them. 

Considerations for Buying a Business Phone System

There are numerous factors to think about, before choosing a business phone system. To discover the present role of your phone service and want to unhide opportunities for the future then participate or work with department leaders. A required assessment is a great beginning point to assess your resources and statements.

1. Budget and Resources- On-site interchange platforms deliver more performance than a standard analog phone system. But your commencing and occurring costs extend. On-premise services have a standard upfront range and demolish more IP resources than cloud-hosted systems.

Get a transparent idea of your total cost of ownership (TCO) by reviewing the following details-

  • Business desk phone requirements
  • Current IT staffing capabilities
  • Network Infrastructure
  • Meeting room hardware
  • Off-site accessibility and hardware needs
  • Installation fees
  • Cost of adding additional lines or users
  • ISDN/SIP trunking charge
  • Onboarding and training costs

Keep in mind that you calculate potential gains that decrease the cost of your investment. Staff capacity and client satisfaction upgrades transform your tasks. 

2. Employee Usage- Your employees are associated with your phone differently, so there is nothing that fits in all-size solutions. Instead, divide your workload according to job roles, responsibilities, and calling habits. Note out the category of devices that they use in and out of the office. Also, examine who the staff manager communicates on chat and text. In such cases, it’s possible to transfer employees away from paid associations and transmission tools by choosing a business phone system with these specialties.

3. Current and Future Business Objectives- Scrabble technology investments are stretchable and permit your organization to enlarge and cut back smoothly. Small startups may have advantages from virtual phone systems that transfer calls to mobile devices, whereas traditional landlines deliver dependability in areas with poor internet connection. VoIP services deliver the most adaptability, letting businesses add users, channels, and whole contact centers.

4. Customer Usage- Before communicating with your staff or team, clarinet easily interconnects with your phone system. Their starting experience can feel flawless and demoralized, determined by the features and standards of your interactive Voice Response (IVR) system and auto attendant. 

Take your current phone service for a test drive and think about these questions?

  • Are the automated prompts easy to understand and navigate?
  • Can customers use a department or dial-by-name directory?
  • Does your software recognize known customers for VoIP support?

Also Read: Definition of IPTV and How Does it Work


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