Businesses can more effectively handle and manage calls from their customers with SIP-based communication. This not only decreases the pressure on your employees but also improves the quality of your services, which is essential for brand reputation. Their special features can allow companies to provide their clients with engaging and customized experiences.
Whether you own a small, medium, or expanded business, an open SIP phone system can effectively improve your communication strategies. This blog will feature an introduction to this modern advancement in communication and its benefits for businesses. So, let’s begin with getting an introduction to SIP.
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What is SIP (Session Initiation Protocol)?
SIP, an abbreviation for Session Initiation Protocol, is a communication protocol that allows users to initiate, establish, and end communication or multimedia sessions. This real-time communication protocol is used in many telecommunication networks, like VoIP. Regardless of the media content, it permits multi-user sessions.
Introduction: Open SIP Phone System
An open SIP phone system is a phone system that uses the SIP protocol to make and receive calls and other communication. These phones permit connection with third-party platforms. The SIP protocol acts as a standardized language that dictates how devices and platforms initiate, manage, and terminate communication sessions. This phone system can be a better alternative to traditional phone systems, as they offer advantages like scalability, reliability, better quality, etc. to businesses.
Two Main Types of SIP Phones
1. Hard Phones: Commonly known as desk phones, these types of SIP phones look like traditional phones and have similar operations. Hard phones are connected to an IP network with an Ethernet cable or Wi-Fi connection. Cordless hard phones are also available, which use another wireless telecommunication standard, DECT (Digital Enhanced Cordless Communication). One disadvantage of hard phones is they’re stationary and are not a suitable option for remote companies.
2. Softphones: Softphones are software-based applications that enable internet-based call-making and receiving with a smartphone or computer. These are better alternatives for businesses with remote workers who wish to have SIP-based communication. The attachment of a headphone and a microphone is necessary with a computer or laptop to use them as a softphone.
Major Differences Between Open SIP and VoIP Phone System
- Capabilities: SIP phones can be used for voice calls, video calls, messaging, and other multimedia communications. A VoIP phone system, which uses VoIP technology, is limited to voice calls unless additional features are provided by the service providers.
- Cost and Setup: SIP phones without the need for additional hardware can be connected to VoIP networks, while a VoIP phone requires a special subscription. However, the setup cost for an SIP phone system is typically more than a VoIP phone system.
- Security: SIP trunking, the special feature of SIP phones, makes them more secure as compared to VoIP phones. It shields information against unwanted access and guarantees high-quality and reliable connections with direct PSTN connections.
Benefits of an Open SIP Phone System
SIP phones, which, by use of the common IP telephony protocol, SIP, offer several benefits over a traditional phone system, which are:
- Manage Remote Workers: SIP phones offer flexibility to employees of a business, unlike a traditional phone system that ties them to a physical office or premise. You can log in to a soft SIP phone with your smartphone or laptop using a cellular network or Wi-Fi and make calls from anywhere.
- Cost Savings: SIP phones can be cost-effective business phone solutions for companies that make international and long-distance calls. They eliminate the need for new phone lines and traditional equipment. The minimum hardware maintenance requirement and monthly subscription fee system can help businesses save 60% of their expenditure on phone solutions.
- Reliability and Scalability: SIP trunking is highly scalable; you can add or remove lines as per your requirement without the need to invest in new hardware and software. Through redundancy, it automatically routes the traffic to another trunk if the trunk fails.
- Unified Communications: A seamless communication experience is offered by SIP phones by combining multiple methods of communication, such as email, instant messaging, and video conferencing, into one unified solution.
- Clearer Call Quality: SIP trunking ensures that the digital phone connections have enough bandwidth to make high-quality calls. This can provide a crystal clear and natural-sounding calling experience to customers.
- More Secure: SIP phones through SIP trunks ensure encryption and monitoring of voice calls, flagging of suspicious calls, and protection from eavesdropping.
- Taxes: Since the services are provided via the Internet, open SIP phone systems are subject to cheaper operational expenses and taxes than landlines.
Choosing the Right SIP Phone Service Provider
The following three factors must be taken into consideration before choosing an SIP phone service provider for your business:
- Excellent Customer Support: Before choosing an SIP phone service provider, ensure that they offer excellent customer support to their clients. Their team must be available 24/7 to resolve any of your queries.
- Cost-effective Solutions: Choose a SIP-based communication provider whose solutions are affordable without sacrificing quality. A service provider with excellent solutions at an affordable package that aligns with your budget can be your perfect choice.
- SIP Features: Always choose a SIP phone service provider that provides SIP phone solutions with a wide range of SIP features. Some common SIP features are call forwarding, Wi-Fi calling, HD phone calls, unified communications, mobile and desktop app integration, etc.
Boost Your Business Communications with IT Company Dubai
With a reputation as a top IT solutions provider, IT Company Dubai can be your right SIP-based communication provider. From creating a hybrid work model to a fully customized communication system, SIP phones can offer many benefits to your business.
Our knowledgeable team has the expertise to guarantee cutting-edge business phone solutions. With SIP phones, you can access unified communication solutions that streamline your business operations by reducing inefficiencies in communication.
IT Company Dubai has a record of offering stellar customer support and high-quality IP telephony services at the most reasonable prices. We offer the best SIP phones from the most renowned brands, including Yealink, Cisco, Dlink, Sangoma, etc., in the Emirates.
Also read: Top CCTV Installation Services in Dubai, UAE